Active Ledger and Reporting - System Requirements

Internet requirements

BrowsersChrome, Edge, Firefox, Safari 11 or newer (Mac only)
Internet Speed5Mbps*

*Our recommendation for optimal performance is an internet connection with a minimum speed of 5Mbps for upload and 5Mbps for download.

Note: Make sure that cookies and JavaScript are enabled in your browser.

System requirements

WindowsIntel Core i5 or comparable processor (2015 or newer) with at least 4GB of RAM
MacOS X "Panther" 10.13 or newer

Note: There are additional requirements for the Excel add-in (see below)

Excel add-in

You can install the add-in from the Microsoft App Store (for further details see the knowledge article: Installation).

The Excel add-in works with the following versions of Excel:

  1. Microsoft Office on Windows (connected to a Microsoft 365 subscription)
  2. Excel Online (Microsoft's free version)

Limited functionality to import data through the Excel add-in is available with Office on Windows Version 1810 (Build 16.0.11001.20074) or higher.

Note: The Excel online version can be used in a supported browser as an alternative if your desktop version of Excel is not compatible.

Check your computer's time is set automatically

To run effectively, your computer's system time must match your time zone. Check your computer's settings to make sure your time is set automatically:

If your computer's time settings are locked, ask your IT team to make these changes.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.