Planned product releases and system updates

• What: We bring you new features and improvements or perform scheduled system updates
• When: We release new features or improvements around the last week of each month, usually between 
  • Australia: 7:30 and 9:30 PM AEST
  • UK: 12:01 and 1:00 AM BST
• Impact: You might encounter brief service outages or slower performance during the scheduled window.
• Notifications: 
  • We announce all planned releases and maintenance on our status page at least seven days before.
  • If we expect a release or maintenance to cause more than 2 hours of downtime, we'll notify you on the status page 30 days in advance.
• How to stay informed: Visit our status page https://businessfitness.freshstatus.io/ and subscribe for maintenance notifications.      
  
  

Regular maintenance

• What: We perform routine maintenance on our products, including deploying back-end services, security updates, and general housekeeping.
• When:
  • Australia: Every Monday, 7:30 and 9:30 PM AEST
  • UK: Every Tuesday, 12:01 and 1:00 AM BST
• Impact: Outages are unlikely, but you might experience temporary access issues during this window.
• Notification: This is a recurring window. No separate notifications are sent.
  
  

Hotfixes

• What: When critical bugs or security issues arise, we aim to fix them and release a hotfix as soon as possible
• When: Hotfixes might be deployed outside regular maintenance or planned release windows
• Impact: Downtime is unlikely with hotfixes. During the hotfix release, you might experience brief connectivity issues (less than 30 minutes)
• Notification: No notifications are sent for hotfixes.
  
  

We strive to minimise disruption during maintenance and releases. For the latest information, subscribe to our status page updates https://businessfitness.freshstatus.io/. We appreciate your understanding and consideration as we continuously improve our products and services. Thank you!