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How to troubleshoot 'ArgumentException: Unable to find Client in Active Workpapers'

Issue


When creating a binder in Active Workpapers, users may encounter the error 'ArgumentException: Unable to find Client in Active Workpapers'.



Cause


Sync delay/propagation issues.


Resolution


To resolve this issue, navigate to the clients screen and click on the settings cog next to the relevant client:


Next, click on 'Product Versions' at the top right, and then select the 'Sync' button. After completing this step, attempt to create the binder again. If the problem persists, please submit a support ticket.  

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