Issues
Users may encounter an initialising error within the Active Workpapers add-in as follows:
Error: 'ADD-IN ERROR' This add-in could not be started. Close this dialog to ignore the problem or click 'Restart' to try again.
Cause
This may be caused by various environmental issues.
Resolution
1. Remove and re-install the Active add-in:
To do this, open Excel, click on 'File,' then select 'Get Add-ins,' followed by 'MY ADD-INS.' Next, press the three dots next to any active add-ins and choose 'remove'.
Next, click on the 'Store' tab, then search for the 'Active Workpapers Add-in' using the search bar, and proceed to install it.
If your add-in is listed under 'ADMIN MANAGED,' please reach out to your internal IT to remove and reload the add-in for you.
2. Re-install the Edge Webview2 (which is responsible for initialising the add-in):
Visit the following website:
https://developer.microsoft.com/en-us/microsoft-edge/webview2/?form=MA13LH#download-section
Scroll down and select the following settings:
Press download under the fixed version section. Once downloaded please install and test the add-in again by opening up a binder.
3. Compatibility
If the issue persists, please ensure you have an updated and supported version of Office and meet the system requirements on this page: System Requirements
If the problem continues, please log a support ticket.